The patient engagement team at IU Health West Hospital is excited to launch a new nurse navigator position, where an experienced nurse will focus on the emergency department’s waiting room, providing care and important updates for patient and their families. “For most of our patients, they might not know how much care is being provided to them while they’re waiting for a treatment space to open up,” said Brian Murphy, IU Health’s regional director of patient and family engagement. “So they may go from the waiting room into a triage room and get a blood draw… but then they return to the waiting room. This navigator role will be someone who can explain, in detail, with specificity, how much care is being provided behind the scenes, while they wait. We want to show patients and family members how much we value their time and their trust.”